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Close Most commonly asked questions Here you'll find answers to some of the most common questions we've been asked. So if you have a question, check out the FAQs listed below or try the search - the answer you're looking for might be there. But if you don't find what you're looking for, then by all means feel free to contact us. Like we said, we're here to help.Search Date Range: Date: Any Past Week Past Month Past 3 Months Past 6 Months Subject: All My SunTrust Transfers Online Banking General Information Dispute a Transaction Signing On Account Access Personal Settings Account Services External Transfers Person-to-Person Transfers using Zelle Bill Pay General Information Electronic Bills Making Payments Payment Activity Mobile Banking General Information Mobile App Tablet Mobile Alerts Text Banking Browser Support Windows Macintosh Internet Security Error Messages Mortgage PC Banking FICO® Score Program About FICO® Scores Access to Credit General Impacts to FICO® Scores BrightFolio All of these words: Any of these words: The exact phrase: None of these words: Online Banking (237) How do I order checks within Online Banking? How do I report my debit or credit card lost or stolen? What if I forgot both my User ID and Password? Transfers (84) What is Zelle®? Transferring funds to an external account FAQs What account types are eligible for External Transfer service? Bill Pay (93) How do I delete an automatic payment? How do I update an automatic payment? How do I delete a Biller? Mobile Banking (90) How do I make a Mobile Deposit? What are the Mobile Deposit limits? What is a One-Time Passcode? Browser Support (31) What is SSL? How do I delete cache and history in Google Chrome? How do I clear my temporary Internet files in Internet Explorer? Mortgage (9) How can I refinance my house through SunTrust Bank? Will My Credit Score Be Affected if I Accept a Foreclosure Prevention Option? Will It Cost Money to Get Help? PC Banking (8) What fees are associated with PC Banking for Personal Accounts? What is SunTrust PC Banking? What are the differences in features, benefits, and cost for SunTrust Online Banking versus SunTrust PC Banking? FICO® Score Program (44) Will receiving my FICO® Score from SunTrust impact my credit? Home, Auto, and Student Loans Why is my FICO® Score not available? BrightFolio (12) Where do I access account statment and tax documents? Where can I find my tax forms? How do I change my email address? ©2019 SunTrust Bank now Truist Bank. - SunTrust Bank now Truist Bank, Member FDIC. Equal Housing Lender Knowledge Base Software by...